To cut a long story short- I recently moved to another country with my family and had to sell off all the stuff at my house before the move.
So I took nice pictures of everything and put up ads in the classifieds. And started getting flooded with calls – “Is the Computer table still available?”, “Is the price negotiable?” etc etc..
And although this might seem a cumbersome task, which it was in the beginning, I slowly began to get fascinated by all of it. It was like my own tiny social experiment on C2C sales – selling stuff to people who would actually use it!
And with a well intention-ed scientific curiosity, I went haywire designing my experiment, bundling offers to see how people respond to different options. – “Coffee table free with King size bed” vs “20% discount on king size bed if picked in next 12 hours” I even had a pipeline for every item I was selling , trying to find some pattern in the madness!
Here are my observations – some not-so-random findings from this totally random experiment.
People buy for their own reasons: “So you’ve liked the sofa. Would you like to take the dining table also with it . I’ll give you 20% off on the bundled price on both” – I used this dialogue on many unsuspecting subjects. Well, they will smile politely, and go see whatever else you offered them.. Engage in small talk.. Phone a friend.. Take an audience poll.. And then politely decline due to reasons entirely beyond their control- “Err, wish I had more space in my flat”.. “Oh no, I just bought a new dining table!”. Bottom line is – do what you may, people buy for their own reasons. You can’t change that!
Buyers always look for Trust: Nobody will ever tell you on the face (hopefully!) that -“You look real shady to me”. But before getting into any transaction , people will always want to know if they can trust you. So they ask questions like – how old is your Refrigerator, did you ever need to get any repairs done on it? And they will believe what you say. So although you might not have any papers to prove any of this- if they trust you then they will still go ahead and buy it from you. And the weird thing is – you really cannot define where this trust comes from. Perhaps it’s a gut feeling, perhaps it’s about your body language, or just a culture where people trust each other. But earning Trust is the foundation of any successful sale.
Bargaining is good for any Negotiation: Everyone feels good after a bit of haggling. Don’t agree with me? Well.. On the last day of my social experiment on selling stuff (adding an academic zing to it!), a guy turned up for my TV Table. He named half the price I had quoted. Since I was on a deadline to clear everything off, I agreed immediately . And the expression on his face was that of extreme disappointment. He seemed so upset , as if he had been cheated!.. Which is why – if a negotiation happens and you easily agree to the other party’s terms, then they will always feel that they didn’t get a good enough deal. Ergo, unless it is grossly appropriate – haggle away!
But then, generalizations are generalizations after all. Every sale is different, as Sales gurus might say – The deal is in the details!.